Frequently Asked Questions
Everything you need to know about shopping with ODHNI
What is the standard delivery timeline for my order?
We typically process and dispatch orders within 24-48 hours. Domestic deliveries usually take 3-5 business days, while international shipping may take 7-12 business days depending on the destination.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's portal to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for most items. Products must be unused, in their original packaging, and with all tags intact. Please note that certain sale items may be final sale.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.
Are the products authentic and quality-checked?
Yes, every product at ODHNI undergoes a rigorous multi-level quality check process to ensure it meets our high standards of craftsmanship and durability before being shipped to you.
Do you offer customization or alterations?
We provide basic alteration services for select ethnic wear categories. Please refer to the size guide on the product page or contact our customer support team for specific customization requests.